MULTI-SERVICES AB accepts payment with VISA, Mastercard. Payment will only be debited from your account when the item is dispatched. All amounts are in SEK. Swedish kroner and is incl. VAT. Multi-Services AB uses an approved payment server that encrypts all your card information with SSL (Secure Socket Layer) protocol. This means that your information cannot be read.
MULTI-SERVICES AB ships on all weekdays. Delivery time 2-3 working days for all stock items.
Right of complaint
There is a 2-year right of complaint in accordance with the Purchase Act. Our right of complaint applies to defects in material and/or manufacturing. The complaint does not apply to errors or damage caused by incorrect operation of the product / service. MULTI-SERVICES AB will cover return costs to a reasonable extent.
In case of return, direct inquiries to and send complaints to:
Packages sent on cash on delivery are not accepted.
If a refund has been agreed, please send your bank details so that we can transfer the agreed amount.
Right of withdrawal
There is a 14-day full right of return on goods purchased in our Webshop. The period is calculated from the day you receive the order. Return costs are your own responsibility.
Cancellation must be notified to us no later than 14 days after the purchase, and you must return the shipment no later than 14 days after the cancellation. The notice must be given by email at email@example.com. In the message, you must make us clearly aware that you wish to exercise your right of withdrawal.
You can also choose to use our standard return form and send by return.
The condition of the item when you send it back
You are only liable for any deterioration in the value of the item which is due to handling other than what is necessary to determine the nature of the item, its properties and the way it functions. In other words – you can try the product in the same way as if you tried it in a physical store. If the item has been tried on in addition to what is described above, we consider it as used, which means that if you cancel the purchase, you will only get a part or none of the purchase amount back, depending on the item’s commercial value. In order to receive the full purchase amount back, you must therefore do the same as you can in a physical store. You may test the product, but not actually use it.
Complaint options – overview and links:
If you have a complaint about a product bought in our Webshop, a complaint can be sent to: The Swedish Competition or If you are a consumer residing in another EU country, you can register your complaint in the EU Commission’s online complaint platform. The platform can be found here: http://ec.europa.eu/consumers/odr/ If you submit a complaint here, you must provide our email address: firstname.lastname@example.org The manufacturers of the products on www.shop.multi-services.se constantly improve their production, which leads to changes in composition, package design and use, etc. www.shop.multi-services.se therefore does not guarantee that the information on all products in the website selection is 100% correct. www.shop.multi-services.se is not responsible for the consequences of misuse or misinterpretation of information on the products in our webshop. Reservations are made for printing errors and price changes due to changes in exchange rates, customs duties, taxes, charges as well as delivery costs and human errors.